Section 100. Appeal procedures

Part VI. Client's Rights

A. The Virginia Department for the Visually Handicapped affords any resident of Virginia who has a complaint pertaining to services sought or provided the right to a review and a fair hearing.

B. When an individual files a formal complaint, he will meet with the employee and his supervisor. The grievant will be reminded as to the availability of the Client Assistance Program within the Department for Rights of Virginians with Disabilities to assist him in the appeals process.

C. If resolution is not reached at Step B, the assistant deputy commissioner for services meets with the grievant, his representative, the employee, and his supervisor.

D. If resolution is not reached at Step C, the grievant can request a hearing before an impartial hearing officer.

E. The impartial hearing officer will submit his decision to the commissioner of the Department for the Visually Handicapped, who can either accept or overturn the decision of the impartial hearing officer.

F. DVH independent living staff will inform each applicant or individual being provided independent living rehabilitation services of the procedure to file a complaint, including the name and addresses of those persons with whom to file a complaint.

Historical Notes

Derived from VR670-03-4 § 6.1, eff. August 3, 1988; amended, Volume 06, Issue 11, eff. March 28, 1990.

Statutory Authority

§§ 51.5-23 and 51.5-65 of the Code of Virginia.