Section 110. Consumer appeal procedures

Latest version.

A. Each service provider shall establish policies and procedures that an individual may use to obtain review of decisions made by the service provider concerning the individual's request for IL services or the provision of IL services to the individual. The service provider shall use formats that are accessible to inform each individual who seeks or is receiving IL services from the service provider about the procedures required by this section.

B. All service providers shall use formats that are accessible to notify individuals seeking or receiving IL services under Chapter 1 (29 USC § 796 et seq.) of Title VII of the Act about the availability of the Client Assistance Program (CAP) authorized by § 112 of the Act, the purposes of the services provided under the CAP, and how to contact the CAP.

Historical Notes

Derived from VR595-02-1 § 11, eff. November 1, 1987; amended, Volume 20, Issue 09, eff. February 11, 2004.

Statutory Authority

§ 51.5-14 of the Code of Virginia.

                    
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