Section 31. Consumer service record

A DSU may carry out the functions and responsibilities described in this section, except as otherwise provided, or may delegate them to the appropriate service provider with which the DSU subgrants or contracts to provide IL services. The service provider shall maintain a consumer service record for each applicant for, and each individual receiving, IL services other than information and referral services. A consumer service record may be maintained either electronically or in written form, except that the IL plan and waiver must be in writing. The consumer service record shall include:

1. Documentation concerning eligibility or ineligibility for services;

2. The services requested by the consumer;

3. Either the IL plan developed with the consumer or a waiver signed by the consumer stating that an IL plan is unnecessary;

4. The services actually provided to the consumer;

5. The IL goals or objectives established with the consumer, whether or not in the consumer's IL plan, and the goals or objectives achieved by the consumer; and

6. The individual's participation in the cost of any IL services, including the individual's financial need.

Historical Notes

Derived from Volume 20, Issue 09, eff. February 11, 2004.

Statutory Authority

§ 51.5-14 of the Code of Virginia.