Section 20. Customer bill and directory information

A. A LEC shall indicate on a customer's bill either those items for which local exchange services, including basic telephone service, or a basic bundle, may be disconnected, or those items for which such services may not be disconnected for failure to pay, and shall include an explanation, by footnote or otherwise, that local exchange services, including basic telephone service, or a basic bundle, may not be disconnected for failure to pay for other services.

B. The form of this notification and any subsequent modifications must receive prior approval from the commission's Division of Communications.

C. LEC White Pages telephone directories shall include an explanation of the services for which local exchange services, including basic telephone service and basic bundles, may be disconnected for failure to pay, an explanation that billing disputes may be referred to the commission's Division of Communications, and a listing of the division's toll-free and local telephone numbers.

Historical Notes

Derived from Volume 18, Issue 04, eff. October 17, 2001; amended, Virginia Register Volume 23, Issue 03, eff. December 1, 2006.

Statutory Authority

§ 12.1-13 of the Code of Virginia.