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Virginia Administrative Code (Last Updated: January 10, 2017) |
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Title 20. Public Utilities and Telecommunications |
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Agency 5. State Corporation Commission |
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Chapter 428. Rules Governing Local Exchange Telecommunications Carrier Retail Servicequality |
Section 70. Commission complaints
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A. When the staff informs a LEC of an out-of-service commission complaint, that LEC shall restore the affected service within 24 hours of the report, subject to the customer-caused delay exclusion of 20VAC5-428-90 B 2, unless an extension is granted by the staff.
B. When the staff informs a LEC of a non-out-of-service commission complaint, the LEC shall resolve the complaint within 10 business days of the report, unless an extension is granted by the staff.
C. When the staff informs a LEC of an extended service installation complaint, that LEC shall provision service within five business days of the report, subject to the customer-caused delay, installation of more than five NALs, and telephone number porting exclusions of 20VAC5-428-90 B 4, unless an extension is granted by the staff.
Historical Notes
Derived from Volume 26, Issue 03, eff. November 1, 2009.