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Virginia Administrative Code (Last Updated: January 10, 2017) |
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Title 20. Public Utilities and Telecommunications |
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Agency 5. State Corporation Commission |
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Chapter 428. Rules Governing Local Exchange Telecommunications Carrier Retail Servicequality |
Section 30. Availability and retention of records
Latest version.
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A. A LEC shall provide to the commission or staff, upon request, all records, reports, and other information required to determine compliance with this chapter excluding reports relevant to 20VAC-5-428-90, which shall be provided pursuant to 20VAC5-428-90 A.
B. A LEC shall retain any routine business records relevant to this chapter for a minimum of two years.
C. A LEC shall retain customer billing records for a minimum of three years to permit the commission or staff to investigate and resolve billing complaints.
Historical Notes
Derived from Volume 26, Issue 03, eff. November 1, 2009.